At Schwertz & Co. We are committed to delivering your order as quickly and efficiently as possible. This shipping policy provides detailed information about shipping times, costs and our procedures concerning lost or damaged deliveries.

Shipping methods and times: orders are usually processed within 1-3 business days after the purchase. Depending on the selected shipping method, you can expect an extra 3-7 business days for delivery within Europe.

Shipping costs: the shipping costs vary based on the size of the order and the delivery address. The precise shipping costs are calculated and displayed during the checkout process.

Lost or damaged shipments: If your order arrive damaged, or if your order does not arrive within the expected period, please contact us as soon as possible via Sales@smartby. We will assist you to solve the problem as quickly as possible.

Changes to our shipping policy: We can update this shipping policy from time to time. Changes to our shipping policy become effective when we publish the updated policy on our website.

Important: report damage within 5 days

We would like to point out that damage to an article received 5 days after receipt must be reported. If you notice damage, we request that you deliver clear photos of the item, the packaging, the environment of the box and the shipping label.

Keep in mind that unfortunately, after this 5 -day period, we can no longer submit or treat damage claims. This directive has been established to ensure that the damage settlement runs as smoothly as possible and to be able to report it to the carrier in time.

Contact: If you have any questions about this shipping policy, please contact us via sales@smartby.nl.